ToyHouse LLC Distribution and Claims Policy

ToyHouse LLC Shortage and Damage Policy

All authorized returns due to concealed damages, overages, substitutions, and order errors will be handled on a case by case basis and require the customer to follow all processes and deadlines in order to be considered. This process is not a guaranteed credit as ToyHouse reserves the right to evaluate on an individual basis.

The process is necessary in order for ToyHouse to identify the cause of the problem and to remedy affected parties if applicable. ToyHouse will not accept any refused goods from the carrier and will not compensate the customer or the carrier for any costs attributed to the product refusal.

Once a damaged item has been evaluated and eligible for a credit, the damaged items must be returned to the ToyHouse LLC. Upon receipt of below documentation, a pre-paid shipping label will be sent to you. A credit will be processed after the damaged product is received by ToyHouse LLC.

The customer must submit the necessary documentation with thirty (30) calendar days.  The necessary documentation is available on the customer portal.

Claims and Returns Policy

ToyHouse LLC takes its product quality very seriously and takes the utmost care in its Logistic & Distribution services to ensure that each customer receives its correct order in an optimal condition.

Risk of loss is transferred to the customer once ToyHouse LLC delivers the product to the carrier, therefore, ToyHouse LLC will not be held responsible for any claims for visible shortages or visible damage to products. Claims for such damage must be filed with the carrier and ToyHouse will neither consider nor process any such claims. ToyHouse can, on a case by case basis, assist with clerical tasks to file a carrier claim with the cooperation of the customer.

ToyHouse LLC will consider claims for matters which are under its area of control and responsibility, such as concealed damages and concealed shortages. Possible returns for overages, substitutions, and order errors will be handled on a case by case basis.

This document is a reference for defining the various types of claims and outlining the necessary steps for ToyHouse to consider an applicable claim. All requested details must be provided, and all timelines must be upheld for a claim to be considered.

Please note: ToyHouse LLC reserves the rights to change their policies at any given time.